Privacy policy

 


If you have any questions relating to this Policy, or wish to confirm or make changes to information about you, please contact us using the contact information on this page

We respect your privacy needs. Any Personal Information is information about you as an identified or identifiable individual. Any personal information collected and stored by us is done so with the understanding that such information is privileged and must only be used for the purpose for which it was disclosed. We are committed to providing quality services to you and this Policy outlines our ongoing commitment to you in respect to how we manage and protect your Personal Information.

This Privacy Policy applies to the website, social media pages, mobile applications, or online services that are owned or controlled by myBrainCo Inc. and any subsidiaries (collectively, “myBrainCo,” “our,” “we,” or “us”) and that post a link to this Privacy Policy (collectively, “Sites,” and individually, a “Site”). This Privacy Policy only covers information collected at the Sites and does not cover any information collected at any other web site or offline by us (unless specifically stated). This Privacy Policy describes our information collection and use practices, as well as rights you may have with respect to the personal information we collect.

This Privacy Policy does not apply to any other website owned or operated by any third party even if such third-party links to a Site or if we link to that third-party website. Accordingly, this Privacy Policy does not apply to the practices of any third party or business partner that we do not own or control. Your use of this website is also governed by Terms & Conditions. Please review this Policy and our Terms before using the Site.

By using this Site, you are consenting to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy. If you do not agree to be bound by this Privacy Policy, do not access or use the Sites.

1 / Notice to California Residents on Collection of Personal Information

The collect of any Personal Information is done so according to this Privacy Policy. The following serves as our notice at collection of Personal Information in accordance with California law. As defined by applicable law, we may “sell” or “share” certain Personal Information. If you would like to opt out of the sale or sharing of your Personal Information, please contact us.

We keep Personal Information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep Personal Information as otherwise required by law. What this means in practice will vary between different types of information, and when we consider our approach, we take into account ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations.

We collect your Personal Information as disclosed in section 2 “Collection of personal information” below.

2 / Collection of Information

We collect information in a variety of different ways as outlined below. We collect this information when given it to us voluntarily. As an example, we will collect information from you during an interaction with a member of our clinical support team, engage in a promotional event, create an account or make an online purchase via our website.

Information may also be collected automatically via your web browser and other available sources. Where permitted by law we utilise site tracking tools across our site including but not limited to browser Cookies to collect information about your use of our site. Information collected may include your IP address, device type and geolocation. Cookies are identifiers stored on the hard-drive of your computer, mobile device, or via the cloud when you visit a website. Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party. This data is collected about users over time when using our Sites and may be derived from third parties.

Information may also be collected directly from third parties and commercially-available sources such as social media platforms and advertising analytics providers, surveyors, data aggregators, data brokers, and public or commercially-available databases, and via our ads on third-party sites. We may also collect information about you from our service providers, affiliates, and business partners.

What Information do we collect?

  • Personal Information: This includes information that could identify you as an individual or could reasonably be identifiable including but not limited to your real name, postal address, Internet Protocol address, telephone number, email address, or other similar identifiers;
  • Sensitive Information (information of a protected category): This includes information includes your age, race, color, sex (including gender, gender identity, expression, pregnancy or childbirth and related medical conditions), medical condition, physical or mental disability, ancestry, national origin, citizenship, marital status, veteran or military status, and genetic information (including familial genetic information).
  • Commercial: This includes details of any personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

3 / Use of Information

We primarily collect Information about you for a variety of purposes for a variety of business and commercial purposes including:

  • Provide personalised general information and respond to any requests, complaints, feedback or questions by you;
  • To enhancing your online experience. If you complete an assessment or contact our clinical support teams, we will use information that you provide us to send you personalized product recommendations and other information that we believe may be of interest to you. We also use your Personal Information enable interactive features (if applicable) like retrieve items you previously placed in your shopping cart;
  • To communicate with you about your account, purchases, confirm and fulfill your orders, and/or communicate changes to our Privacy Policy or Terms & Conditions;
  • To help us improve our products and service offerings to you.
  • For Marketing purposes. We may engage with you via marketing mail-outs or via other social media channels about our us, our products and services, or about promotional events. We may also use your information to optimise our digital marketing and serve you ads about our products, services and/or promotional offers;
  • Third-Party Social Networks. We use your Personal Information when you interact with third-party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third-party social networks. You can learn more about how these features work and the profile data that we obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third-party social networks.
  • To administer our Site and internal operations. We may aggregate your information for to monitor analytical trends and statistics for research or other business purposes. We may combine information obtained offline with data we collect online, to the extent permitted by law. We may also combine information we get from you with information about you we get via third parties.
  • For security and fraud prevention. Where legally permitted, we may use your information to protect our company, our customers, and our Site.
  • Preventing and Detecting Fraud and Other Crimes. We use your Personal Information to help prevent and detect fraud and other crimes that might be committed using or against the Services. We may use your Personal Information to investigate possible violations of and enforce our contracts. We may also use your Personal Information to protect our or others’ rights, privacy, safety or property, and/or that of our affiliates. We do this to protect our business assets and to comply with our legal obligations.
  • Manage and Operate IT infrastructure. We use your Information to help troubleshoot, test, maintain, and protect our IT systems.
  • Complying with Legal and Regulatory Obligations. We use your Personal Information to comply with our legal and regulatory obligations, which arise from time to time.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use including:

  • Where required by law, such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a valid government request; or
  • If myBrainCo is involved in a merger, acquisition, assignment, divestiture,bankruptcy, consolidation, reorganization, liquidation, transfer or sale of all or a portion of its assets.

4 / Disclosure of personal information

Your Personal Information is stored in order to enhance your online experience. myBrainCo. does not sell, trade, or rent your Personal Information to other parties. Your Personal Information will only be viewed by those employed by, in partnership with, or working on behalf of, us.

We may disclose information to service providers to perform certain services on behalf of the Site, such as web hosting, data analytics, financial services like PayPal to process orders, fulfilling of orders, sending of digital communications, and supporting marketing services. These service providers may be located outside of Australia. You consent to the possible transfer of your information outside of Australia for the purpose of us providing services and marketing material to you.

You may be presented with an opportunity to receive information and/or marketing offers from
one or more third parties. If you agree at that time to have your Personal Information shared, your Personal Information will be disclosed to that third party (or parties) and will be subject to the privacy policy and practices of that third party. We are not responsible for the privacy policies and practices of third parties. You also may request, sometimes through your use of an interactive feature or third-party application, that we share information about you with a third party, and we will typically do so under those circumstances.

We may offer raffles, contests, and other promotions (collectively, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners list.

Other than the uses outlined above, myBrainCo. will not disclose your Personal Information to any third parties without prior consent unless deemed necessary to comply with law, enforce the terms of our user agreement(s), or protect the rights, property, or safety of myBrainCo., our users, or others. This may include:

  • Where required by law, such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a valid government request; or
  • If myBrainCo is involved in a merger, acquisition, assignment, divestiture,
    bankruptcy, consolidation, reorganization, liquidation, transfer or sale of all or a portion of its assets.

4 / Retention of personal information

myBrainCo. retains your Personal Information for as long as it is required to execute the purposes identified within this Privacy Policy. Certain information is retained for longer periods for internal audit and quality control purposes. We also keep Personal Information as otherwise required or permitted by any applicable laws.

myBrainCo. does not handle or retain any payment related data. We use accredited third-party payment gateways such as PayPal and eWAY to facilitate order payments. Your use of these payment options is consent to their respective Privacy Policy and any additional Terms and Conditions.

5 / Third-party websites

We will not be held accountable for the activities and privacy practices of other websites which may appear as links on our website. Accordingly, we recommend that you review the Privacy Policy of any third-party website that you may access via the myBrainCo. website.

6 / Cookies and Tracking Technologies

We utilize cookies and other tracking technologies, including pixels, on our website and other platforms to enhance your experience, analyse trends, and collaborate with third-party advertising agencies. This section of our Privacy Policy explains how we use these technologies and our partnerships with third-party advertising agencies that may include partners associated with the Network Advertising Initiative ("NAI") or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioural Advertising.

What Are Cookies and Tracking Technologies?

Cookies are small text files that are placed on your device when you visit a website. They store information that helps the website remember your actions and preferences. Pixels, also known as web beacons or clear GIFs, are small snippets of code embedded on web pages or in emails. They allow us to track user behaviour and collect information about interactions with our website.

How We Use Cookies and Tracking Technologies

We use cookies and tracking technologies for various purposes, including:

  • Essential Functionality: We may use cookies that are necessary for the functioning of our website, such as remembering your login information or items in your shopping cart.
  • Analytics and Performance: We utilize cookies to collect data on how users interact with our website, analyse usage patterns, and improve our services. This information helps us understand user preferences, diagnose technical issues, and optimize our website's performance.
  • Advertising and Marketing: We work with third-party advertising agencies, including those that are part of the NAI or DAA Self-Regulatory Program for Online Behavioural Advertising. These agencies may place cookies and pixels on our website to deliver personalized advertisements based on your interests and online activities. These technologies help us measure the effectiveness of our advertising campaigns and provide you with relevant content.

Our Third-Party Advertising Partners

We collaborate with advertising agencies that are part of the NAI or DAA Self-Regulatory Program for Online Behavioural Advertising. These partners may use cookies, pixels, and other tracking technologies to collect information about your online activities across different websites and platforms. The information gathered is used to deliver targeted advertisements that align with your interests.

Managing Your Cookie Preferences

You can manage your cookie preferences through your web browser settings. Most browsers provide options to accept or reject cookies, as well as to delete existing cookies. However, please note that disabling or deleting cookies may impact your browsing experience and limit certain functionalities of our website.

You can also opt out of targeted advertising from participating companies through the NAI or DAA opt-out mechanisms. These tools allow you to exercise choice and control over the collection and use of your information for online behavioural advertising purposes.

Please visit the NAI (networkadvertising.org) and DAA (optout.aboutads.info) websites for more information on opting out of targeted advertising.

7 / Security

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When placing an order through our website, all your order information is securely transmitted through the Internet using Secure Sockets Layer (SSL) encryption technology. This technology prevents anyone other than myBrainCo. from capturing or viewing your Personal Information.

Whilst every effort is made to protect your Personal Information, any information transmitted to us via the Internet is sent at your own risk. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We will periodically update our technology in order to improve the protection of customer information.

myBrainCo. shall not be responsible for harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of the myBrainCo. site or any information you transmit to our site.

8/ Storage of Personal Information

Personal Information we collect from you may be transferred to, or stored at, a destination in the United States or another destination outside of United States. It may be processed by staff operating in these locations who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services.

If you live outside of the United States, you understand and agree that we may transfer your Personal Information to the United States. U.S. laws may not afford the same level or protection as those in your country.

9/ Policy amendments

myBrainCo. reserves the right to change this Privacy Policy at any time. Any changes to this Policy will be effective immediately. Revisions will be posted to this website and the title revision date amended. We recommend periodically reviewing to ensure familiarity with the most current version. Should you ever disagree with any of the changes in our Policy, please do not continue to use the myBrainCo. website.

10/ Minors

Use of our Site is restricted to adults, and any content is not directed at children under the age of legal capacity. We do not knowingly collect Personal Information from children. If you are a legal guardian and think your child has given us information, you may contact us immediately.

11/ Contact Us

If you have any questions or concerns about any section of this Privacy Policy, please contact us at [email protected].

Explanation of Applicable Privacy Rights (California & Virginia)

If you are a California or Virginia resident, you may take advantage of the following privacy rights:

California Privacy Rights (CCPA):

  • Right to Know: California residents have the right to request information about the categories of personal information collected, disclosed, and sold by businesses, as well as the sources and purposes of such information.
  • Right to Delete: California residents can request the deletion of their personal information held by businesses, subject to certain exceptions.
  • Right to Opt-out: California residents have the right to opt-out of the sale of their personal information.

Virginia Privacy Rights (VCDPA):

  • Right to Access and Correct: Virginia residents have the right to access and correct their personal information held by businesses.
  • Right to Delete: Virginia residents can request the deletion of their personal information held by businesses, subject to certain exceptions.
  • Right to Opt-out of Targeted Advertising: Virginia residents have the right to opt-out of the use of their personal information for targeted advertising.

How to Contact Us for Opt-out Requests:

If you are a California or Virginia resident and would like to exercise your opt-out rights or make other privacy-related requests, you can contact us at [email protected].  Please include "Privacy Request" in the subject line and provide clear details regarding your request.

Managing Opt-out Requests:

Upon receiving an opt-out request, we will promptly acknowledge the receipt and verify your identity to ensure the security and privacy of your personal information. We will process your opt-out request within the timeframes required by applicable privacy laws.

To comply with legal requirements, we will add your information to our opt-out list to ensure that we do not sell or share your personal information in accordance with your request. We will also update our systems and inform any third parties we have shared your information with regarding your opt-out preference, to the extent required by law.

We are committed to respecting your privacy rights and will make reasonable efforts to comply with applicable privacy laws while managing and responding to your opt-out requests.

We will not discriminate against you because you exercised your rights under this section of the Privacy Policy.

Authorized Agent Requests: If you designate an authorized agent to make privacy requests on your behalf, we will verify the agent's identity and process the opt-out request following the same steps outlined above.